Find answers to common questions about ordering, shipping, payment, and more.
Placing an order is simple:
You'll receive an email confirmation with your order details and payment instructions.
No, there is no minimum order amount. You can order as little as a single vial if that's what you need for your research.
If you need to modify or cancel your order, please contact us as soon as possible.
Before payment: Orders can be easily modified or cancelled.
After payment but before shipping: We'll do our best to accommodate changes.
After shipping: Unfortunately, we cannot modify or cancel orders that have already shipped.
Yes! We offer competitive pricing for larger research projects. Our kit pricing (10 vials) already includes significant savings compared to single vial purchases.
For larger quantities or ongoing research needs, please contact us to discuss custom pricing.
We currently accept the following payment methods:
Payment instructions are provided after you submit your order.
Due to the nature of research peptide sales, most credit card processors do not work with our industry. This is common across the peptide research supply sector.
The alternative payment methods we offer (Venmo, Cash App) are secure, fast, and widely accessible.
We ask that you complete payment within 24 hours of placing your order. This helps us maintain accurate inventory and ensures prompt shipping.
If you need more time, just let us know and we can hold your order.
We never store your payment details. All transactions are processed directly through Venmo or Cash App - we simply receive the payment.
Your personal and order information is kept confidential and secure.
Shipping Method: All orders are shipped via USPS Priority Mail.
Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation.
Transit Time: USPS Priority Mail typically delivers within 1-3 business days depending on your location.
You'll receive tracking information via email once your order ships.
Shipping costs are calculated based on your order total and location. The shipping cost will be displayed during checkout before you submit your order.
Insurance: All orders include $100 of shipping insurance at no extra cost. Additional insurance is available for $1 per extra $100 of coverage - you can add this during checkout.
Currently, we only ship within the United States. We do not offer international shipping at this time.
We apologize for any inconvenience and hope to expand our shipping options in the future.
All orders are shipped in discreet, unmarked packaging. There is no indication of the contents on the outside of the package.
Products are carefully packaged to ensure they arrive safely. For temperature-sensitive items, we include appropriate insulation to maintain product integrity during transit.
Once your order ships, you'll receive an email with your tracking number and a link to track your package.
Tracking information typically updates within 24 hours of shipment.
Important: All orders include $100 of USPS insurance. Once a package leaves our facility, we are not responsible for lost, stolen, or damaged packages. However, you may file a claim with USPS using your tracking number.
If your package appears to be lost or arrives damaged, here's what to do:
Pro tip: Consider adding extra insurance during checkout ($1 per $100 of additional coverage) for higher-value orders.
Yes, all of our peptides are research grade with high purity levels. Our products are intended for laboratory and research purposes only.
We source from reputable manufacturers and maintain strict quality control standards.
Single Vial: One individual vial of the peptide. Good for smaller research projects or trying a new product.
Kit (10 Vials): A pack of 10 vials at a discounted price per vial. Better value for ongoing research or larger projects.
The peptide content and quality is identical - the only difference is quantity and pricing.
Yes, we can provide COAs upon request. Please contact us with your order number and the specific product(s) you need documentation for.
Lyophilized (also called "freeze-dried") is a preservation method where the peptide is frozen and then the water is removed through sublimation.
This process:
Lyophilized peptides appear as a white powder or "puck" at the bottom of the vial and need to be reconstituted with bacteriostatic water before use.
Bacteriostatic water (BAC water) is sterile water that contains 0.9% benzyl alcohol as a preservative. It's used to reconstitute lyophilized peptides.
The benzyl alcohol prevents bacterial growth, allowing the reconstituted peptide to be used over multiple sessions rather than discarding after one use.
Yes, you'll need BAC water to reconstitute your peptides. We offer pharmacy-grade Hospira brand bacteriostatic water on our order page - the same trusted brand used in medical settings.
Before Reconstitution (Lyophilized):
After Reconstitution:
When stored properly (refrigerated, away from light), lyophilized peptides typically have a shelf life of 1-2 years.
Once reconstituted, peptides should be used within 4-6 weeks when stored in the refrigerator.
For specific product shelf life information, check the individual protocol in our Knowledge Center.
Lyophilized (unreconstituted): Freezing is generally not necessary as they're already stable, but it won't harm them.
Reconstituted: Some researchers freeze aliquots (small portions) for long-term storage. However, repeated freeze-thaw cycles can degrade the peptide. If freezing, divide into single-use portions.
Refrigeration is usually sufficient for most research timelines.
Basic reconstitution steps:
Check our Knowledge Center for specific reconstitution instructions for each peptide, or use our Dose Calculator to determine the right amount of water.
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